FAQ

Lower car park at the end of James Paterson Street, Anna Bay 2316. This is approximately 10 minutes drive from Nelson Bay.

We have an office on site where you can meet us for your adventure.

You don’t have to book in advance, you can purchase tickets on arrival at our beach office. However we do recommend pre-booking tickets during school and public holidays as well as for groups of 6 or more people, so you are guaranteed a spot.

Book online now!

If you are late or early for our Sand Boarding Adventure, it’s not an issue as there is a 4WD shuttle every 15 minutes. For all other tours, please arrive 15 minutes prior to the tour departure time as these tours depart on schedule.

If you are running late please contact us on 0425 213 096. You can also text us on this number.

All children 3 years of age and under are free of charge on the Sand Boarding Adventure. Please note you do not need to provide a car seat for children on the sand boarding Adventure, however they are required for other tours.

We sure do! Call us on 0425 213 096 to arrange a voucher or buy online. Our gift vouchers are valid for 36 months from date of purchase.

Buy now!

They sure can! Our sand boarding dune has many various sized slopes so you can choose based on your ability and confidence. Parents can also ride tandem with children on the same board.

During warmer weather we recommend early morning or late afternoon. We stay open late (last shuttle 6pm or later) during hot weather. Please call us to confirm.

Best conditions for boarding is during cool weather after it has rained or during rain (not too heavy of course!) when the sand is hard and smooth – this is when you slide the fastest! HOWEVER we do not allow stand up boarding when the sand is wet, it is too dangerous. Please call us if you are unsure of conditions.

Unfortunately you cannot bring your pet along with you on any of our tours. Being a National Park, pets are not permitted in the commercial operating area.

Yes we have credit card facilities at our beach office so you can pay upon arrival at the departure location. We accept Visa, Mastercard and AMEX.

For the safety and comfort of our customers and staff, we will NOT operate during extreme weather conditions such as very hot weather, extremely windy conditions and torrential rain and electrical storms. We are very particular about hot weather as it can make you very sick, so on hot days we will close down in the middle of the day and reopen around 4pm until sunset. Please call or text us if you are unsure of weather conditions.

If the activity gets cancelled, a full refund applies if you have booked online.

As long as you like, although most people spend between 1-2 hours. Our 4WDs rotate every 15 minutes so you are more than welcome to head back whenever you are ready providing there is room on the bus. However the price includes only ONE return transfer so you cannot come back and forth all day.

Our 4WD bus can carry 20 people, and we also have a number of 7 and 11 seat Landcruisers. If you have more people than this we can arrange for the bus to come straight back after dropping off the first group of people. We can arrange for groups of up to 100 people, please call us for further details.